Anti-Spam Policy

Last updated: May 11, 2026

optimizemac is committed to maintaining a communication environment free from unsolicited, deceptive, or abusive messaging. This Anti-Spam Policy outlines the standards we apply to all outbound communications originating from our platform and the obligations of users who send messages through our services.

By using our services, you agree to comply with this policy in full. Violation of this policy may result in suspension or permanent termination of your account.

1. Scope

This policy applies to all electronic communications sent through or in connection with optimizemac services, including but not limited to:

• Email messages sent via our platform or API
• Automated notifications and alerts
• Marketing or promotional communications
• Messages sent to contacts imported or managed within the service
• Any other form of electronic communication facilitated by our infrastructure

2. Prohibited Conduct

The following activities are strictly prohibited when using our services:

2.1 Unsolicited Messaging

• Sending messages to recipients who have not given explicit, verifiable consent to receive communications from you
• Purchasing, renting, or using third-party email lists where consent cannot be verified
• Harvesting contact information from public sources for the purpose of sending bulk communications

2.2 Deceptive Practices

• Using false, misleading, or forged sender information, headers, or subject lines
• Impersonating any individual, organization, or brand
• Disguising the commercial or promotional nature of a message
• Omitting or obscuring required identification information

2.3 Abusive Volume and Frequency

• Sending messages at a volume or frequency that constitutes abuse of our infrastructure
• Circumventing sending limits or throttling controls implemented by our platform
• Using automated tools to generate or dispatch messages in violation of this policy

2.4 Malicious Content

• Including malware, viruses, phishing links, or any content designed to deceive or harm recipients
• Embedding tracking mechanisms that violate recipient privacy without disclosure
• Sending content that facilitates fraud, illegal activity, or harassment

3. Consent Requirements

All communications sent through our services must be based on a lawful basis. We require that senders:

• Obtain clear, affirmative consent from recipients before sending marketing or promotional messages
• Maintain records of how and when consent was obtained
• Ensure consent is specific to the type of communication being sent
• Never treat pre-ticked boxes, silence, or inactivity as consent

Transactional messages — such as account confirmations, service updates, and direct responses to user-initiated actions — may be sent without prior marketing consent, provided they are strictly relevant to the transaction or service relationship.

4. Opt-Out and Unsubscribe Obligations

Every promotional or recurring communication sent through our platform must include a clear, functional mechanism for recipients to opt out of future messages. Senders are required to:

• Include a visible and accessible unsubscribe link or instruction in every applicable message
• Process opt-out requests promptly and no later than ten business days from receipt
• Permanently honour opt-out requests and not re-add recipients without new explicit consent
• Refrain from charging fees or requiring unnecessary steps to complete an opt-out

5. Sender Identification

All messages sent through our services must clearly identify the sender. This includes:

• An accurate and recognisable sender name
• A valid reply-to or contact address that is actively monitored
• A physical or registered mailing address where applicable
• Accurate subject lines that reflect the actual content of the message

6. List Hygiene and Data Quality

Users who manage contact lists within our platform are responsible for maintaining data quality. This includes:

• Regularly removing invalid, bounced, or unsubscribed addresses
• Not re-importing contacts who have previously opted out
• Validating the source and consent basis for all imported contacts
• Promptly acting on hard bounces and spam complaints

7. Monitoring and Enforcement

optimizemac reserves the right to monitor sending activity on our platform for compliance with this policy. We may take the following actions in response to suspected or confirmed violations:

• Issue a formal warning and require corrective action
• Temporarily suspend sending privileges pending review
• Permanently terminate the account without refund
• Report activity to relevant authorities or industry bodies where required
• Take legal action where applicable

We may also implement automated filters, rate limits, or content checks to protect the integrity of our infrastructure and the experience of message recipients.

8. Spam Complaint Handling

We take spam complaints seriously. When a recipient reports a message sent through our platform as spam:

• The complaint is logged and associated with the sending account
• Repeated or elevated complaint rates may trigger account review or suspension
• Senders are expected to investigate complaints and take corrective action
• We may share complaint data with email service providers and feedback loop partners

9. Reporting Abuse

If you have received an unsolicited or abusive message that appears to originate from our platform or services, we encourage you to report it. You may contact us at:

Please include as much detail as possible, including the full message headers if available, to assist our investigation.

10. Third-Party Services and Integrations

If you connect third-party tools, CRMs, or automation platforms to our services, you remain responsible for ensuring that all communications sent through those integrations comply with this policy. We are not liable for violations introduced through external integrations, but reserve the right to disable connections that generate non-compliant traffic.

11. Changes to This Policy

We may update this Anti-Spam Policy from time to time to reflect changes in our services, industry standards, or applicable requirements. The date at the top of this page indicates when the policy was last revised. Continued use of our services following any update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically to stay informed of any changes.

12. Contact

Questions or concerns regarding this policy may be directed to us at [email protected] or by writing to us at the address listed above.